Returns & Refunds Policy

Brand: Tryinsplus™
Company: Wuhan Lekeduo Network Technology Co., Ltd.
Contact Email: support@Tryinsplus.com

1. Return Timeframe

Returns must be initiated within 30 days of receiving your order, unless otherwise specified for eligible products, such as those covered by our 30-Day Trial.

To request a return, please contact our customer support team at support@Tryinsplus.com before sending any items back.

2. Return Conditions

To qualify for a return:

• Products must be returned in their original packaging, where applicable.

• Products must be free from stains, damage, or excessive wear, except where otherwise permitted under an applicable trial policy.

• A maximum of two (2) items per order may be refunded under our standard voluntary return policy.

• Store credit and exchanges are available without a numerical limit, subject to eligibility and approval.

• If an exchanged item costs more than the original item, the customer must pay the difference.

• If an exchanged item costs less, the remaining balance will be refunded.

• Exchange items will be shipped after the returned products have been received and inspected.

These conditions do not limit any mandatory consumer rights under applicable law.

3. Return Fees & Shipping

• A 15% restocking and processing fee applies to eligible voluntary returns to cover inspection, handling, and repackaging costs.

• We do not provide prepaid return shipping labels for standard voluntary returns.

• Customers are responsible for return shipping costs unless otherwise required by applicable law.

• Original shipping charges and additional service fees are generally non-refundable, except where required by law.

For defective, damaged, incorrect, or otherwise nonconforming products, applicable statutory remedies and shipping obligations will be honored.

4. Return Process

To initiate a return:

1. Contact support@Tryinsplus.com within the applicable return period.

2. Provide your order number, the item you wish to return, and the reason for your request.

3. Wait for return authorization and instructions from our customer support team.

4. Ship the approved item to the designated return address.

5. Provide the return tracking number to our support team.

6. Once your return is received and inspected, we will notify you of the refund or exchange decision.

Important: Returns sent without prior authorization may not be accepted under our voluntary return policy.

Please do not send returns directly to our registered business address unless our customer support team specifically instructs you to do so.

5. Non-Refundable Fees & Services

The following fees and services are generally non-refundable once provided or fulfilled:

• Warranty service fees

• Shipping protection fees

• Original shipping charges

• Priority processing fees

Any refunds required by applicable consumer protection laws will still be honored.

6. Refund Methods

Approved refunds may be issued through:

• The original payment method

• Store credit, where accepted or legally permitted

• An exchange for another eligible product

Refunds will normally be processed to the original payment method.

If a refund cannot be processed through the original payment method, our support team will contact you to arrange an appropriate alternative. Store credit may be offered where permitted by law.

7. Order Cancellation

Orders begin processing shortly after placement and generally cannot be canceled once processing has started.

If you need to request a cancellation, please contact support@Tryinsplus.com as soon as possible.

If your order has already been processed or shipped, you may request a return after delivery in accordance with this policy.

This section does not affect any statutory cancellation rights.

8. 30-Day Trial

At Tryinsplus™, we offer a 30-Day Risk-Free Trial on selected eligible products.

The trial period begins on the date your order is delivered.

Eligibility

• The trial applies only to selected Tryinsplus™ products specifically identified as eligible.

• The offer is available for the first purchase of an eligible Tryinsplus™ product.

• Products must remain in reasonable condition.

• Products damaged through misuse or improper handling are not eligible for voluntary trial returns.

• Final-sale products are excluded unless otherwise required by law.

Trial Return Process

1. Contact support@Tryinsplus.com within 30 days of delivery.

2. Provide your order details and request a trial return.

3. Follow the return instructions provided by our support team.

4. Customers are responsible for return shipping costs unless otherwise required by law.

5. After receiving and inspecting the returned product, we will process eligible refunds within 5–10 business days.

Original shipping costs are generally excluded from voluntary trial refunds.

Any applicable restocking or processing fees will be disclosed in accordance with the terms of the specific trial offer and applicable law.

9. Damaged, Defective, or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us as soon as possible at support@Tryinsplus.com.

Include:

• Your order number

• A description of the issue

• Photos of the affected product, if available

Our customer support team will review your request and arrange an appropriate solution, which may include a replacement, exchange, or refund.

Your statutory rights regarding faulty or misdescribed goods remain unaffected.

10. Non-Returnable Items

Certain products may not qualify for voluntary returns, including:

• Perishable goods, such as food, flowers, and plants

• Personalized or custom-made products

• Opened or used personal care and beauty products where hygiene restrictions apply

• Hazardous materials, flammable liquids, or gases

• Final-sale items

• Gift cards

Exceptions apply where required by consumer protection laws, including for defective or nonconforming goods.

If you are unsure whether your product qualifies, please contact us before initiating a return.

11. Exchanges

If you would like to exchange an item, please contact our customer support team for approval.

Depending on product availability, you may return the original item and place a new order after your return is accepted.

Any price difference will be handled according to the exchange conditions outlined above.

12. European Union 14-Day Right of Withdrawal

For eligible orders delivered to consumers in the European Union, customers generally have the right to withdraw from a distance purchase within 14 days of receiving the goods, without providing a reason.

To exercise this right, contact support@Tryinsplus.com within the applicable withdrawal period.

Products must be returned in accordance with applicable EU consumer protection laws.

Certain products may be exempt from withdrawal rights, including qualifying personalized goods and sealed products that are unsuitable for return for health protection or hygiene reasons once unsealed.

Refunds, return shipping responsibilities, and any lawful deductions will be handled in accordance with applicable EU legislation.

The standard 15% restocking fee and two-item refund limit do not apply where they would conflict with mandatory statutory withdrawal rights.

13. Chargebacks & Payment Disputes

If you experience an issue with your order, we encourage you to contact support@Tryinsplus.com first so that we can help resolve the matter.

Filing a payment dispute does not automatically cancel your statutory consumer rights.

Where a payment dispute is active, refunds may need to be coordinated with the relevant payment provider to prevent duplicate reimbursements.

We remain available to assist customers throughout the dispute resolution process.

14. Refund Processing Time

Once your return has been received, inspected, and approved:

• Eligible refunds will generally be processed within 10 business days.

• You will receive confirmation once the refund has been initiated.

• Your bank or payment provider may require additional time to post the funds.

• If a return is rejected, we will contact you with an explanation and available next steps.

If you have not received your approved refund within 15 business days, please contact our support team.

Statutory refund deadlines will take precedence wherever applicable.

15. Contact Information

For questions about returns, refunds, exchanges, order cancellations, or product issues, please contact us.

Brand Name: Tryinsplus™
Legal Business Name: Wuhan Lekeduo Network Technology Co., Ltd.
Email: support@Tryinsplus.com

Registered Business Address:
Room M1532, Floors 1–3, No. 50 Minyi Upper Street
Qiaokou District, Wuhan
Hubei Province 430000
China

Please note: This is our registered business address, not necessarily our return processing facility. Contact customer support for the correct return address before shipping any products.